At CaterPro Equipment, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, request information, subscribe to our communications or purchase products from us.

This Privacy Policy applies to the CaterPro Equipment website:

https://caterproequipment.wixsite.com/my-site

It should be read together with our Terms & Conditions and Shipping & Returns Policy.

CaterPro Equipment processes personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

 

1. Who We Are

CaterPro Equipment is a South African supplier of catering equipment, commercial kitchen equipment, event equipment, furniture, décor, refrigeration, mobile food solutions, trailers, business starter packages and related products.

For purposes of POPIA, CaterPro Equipment acts as the responsible party in relation to personal information that we process for our own business purposes.

 

2. What Is Personal Information?

Personal information is information relating to an identifiable natural or juristic person.

Depending on how you interact with us, personal information may include:

• Name and surname

• Company or business name

• Email address

• Telephone or mobile number

• WhatsApp contact details

• Physical or delivery address

• Postal address

• Billing information

• Order information

• Products purchased or requested

• Quotations and correspondence

• Customer-service communications

• Information submitted through website forms

• Information relating to your business requirements

• IP address and certain website-use information

• Information contained in enquiries, reviews or other communications

We only seek to collect information that is reasonably necessary for the relevant business purpose.

 

3. How We Collect Personal Information

We may collect personal information when you:

• Visit our website

• Create or use an online shopping account

• Place an order

• Request a quotation

• Contact us by email

• Contact us by telephone

• Contact us through WhatsApp

• Complete an online form

• Subscribe to our newsletter

• Request information about a product

• Communicate with our customer-service team

• Request delivery or shipping information

• Submit a return or product-support request

• Participate in a promotion or competition

• Otherwise voluntarily provide information to us

We may also automatically receive limited technical information when you use our website, depending on the website technology and services enabled on the site.

 

4. Information Collected Through Our Website

When you browse our website, certain technical information may be collected automatically by the website platform or third-party services used to operate the website.

This may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic information

• Pages visited

• Referring website

• Date and time of access

• Website interaction information

This information may be used for website security, technical administration, analytics and improving the user experience.

 

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember preferences, maintain functionality and understand how visitors interact with a website.

Cookies may be used for purposes such as:

• Website functionality

• Shopping-cart functionality

• Security

• Analytics

• Performance monitoring

• Remembering preferences

• Improving the user experience

• Marketing, where applicable

Some cookies may be provided by third-party service providers used by our website.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

 

6. Why We Collect Personal Information

We may collect and process personal information for legitimate business purposes, including:

Processing Orders

To process purchases, confirm orders, arrange payment and provide customer support.

Quotations

To prepare and provide quotations for products, equipment, delivery and specialised sourcing.

Delivery

To arrange delivery and communicate with courier, freight or logistics providers where necessary.

Customer Service

To respond to enquiries, questions, complaints, returns and product-support requests.

Product Sourcing

To understand your requirements and source suitable products or equipment.

Business Administration

To maintain business records, invoices, quotations, customer records and transaction information.

Website Operation

To operate, maintain, secure and improve our website.

Communications

To send transactional communications and, where permitted, promotional or marketing communications.

Legal & Regulatory Compliance

To comply with applicable legal, regulatory, accounting, tax, consumer-protection and other obligations.

 

7. Lawful Processing

CaterPro Equipment aims to process personal information lawfully, fairly and transparently.

Depending on the circumstances, we may process information where:

• You have provided consent;

• Processing is necessary to perform a contract with you;

• Processing is necessary to take steps at your request before entering into a contract;

• Processing is required by law;

• Processing is necessary to protect a legitimate interest; or

• Another lawful basis recognised under applicable law applies.

POPIA establishes conditions for the lawful processing of personal information and places obligations on responsible parties regarding how information is handled.

 

8. Marketing Communications

Where permitted by applicable law, we may send customers information about:

• New products

• Special offers

• Promotions

• Equipment

• Combo deals

• Business packages

• Events

• CaterPro Equipment news

We will provide an appropriate method for opting out of direct marketing communications where required.

You may also contact us to request that promotional communications stop.

Please note that opting out of marketing communications does not necessarily stop essential transactional communications, such as order confirmations, invoices, delivery notifications or customer-service correspondence.

 

9. Newsletter

Our website may provide an option to subscribe to the CaterPro Equipment newsletter.

If you subscribe, we may use your email address to send newsletters, product information, promotions and other relevant communications.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

 

10. Sharing Personal Information

We do not sell your personal information.

We may share relevant personal information with third parties where reasonably necessary to provide our products and services or fulfil a legitimate business purpose.

These parties may include:

• Payment service providers

• Banks and financial institutions

• Courier companies

• Freight and logistics providers

• Suppliers and manufacturers

• Website and hosting providers

• IT and technical service providers

• Email and communication providers

• Professional advisers

• Accountants and auditors

• Legal advisers

• Government or regulatory authorities where required by law

We only aim to provide third parties with information reasonably necessary for the relevant purpose.

 

11. International Transfers

CaterPro Equipment may use service providers or suppliers located outside South Africa.

As a result, personal information may in some circumstances be processed or stored outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and processing comply with applicable South African data-protection requirements.

POPIA regulates the cross-border transfer of personal information and sets conditions under which information may be transferred outside the Republic.

 

12. Payment Information

Where you make a purchase through our website, payment may be processed through third-party payment providers.

CaterPro Equipment does not intend to unnecessarily retain complete payment-card information where payment processing is handled directly by a third-party payment provider.

Payment providers may process payment information according to their own privacy policies, security requirements and terms.

Customers should review the relevant payment provider's terms where applicable.

 

13. Protecting Your Personal Information

We take reasonable and appropriate measures to protect personal information against:

• Loss

• Unauthorised access

• Unauthorised disclosure

• Unauthorised alteration

• Destruction

• Misuse

• Unlawful processing

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

POPIA requires responsible parties to safeguard personal information against risks such as loss, unlawful access, interference, modification, destruction and disclosure.

 

14. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by law.

Retention periods may depend on:

• The nature of the information

• The purpose for which it was collected

• Whether there is an ongoing customer relationship

• Accounting and tax requirements

• Legal requirements

• Dispute-resolution requirements

• Warranty and product-support requirements

• Legitimate business requirements

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate and lawful.

 

15. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have rights including the right to:

• Request confirmation that we hold personal information about you;

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information where legally applicable;

• Object to certain processing;

• Withdraw consent where processing is based on consent;

• Object to direct marketing;

• Request information about how your personal information is processed;

• Lodge a complaint concerning the processing of your personal information.

South African government guidance confirms that data subjects may request access to information held about them and request correction or deletion in applicable circumstances.

 

16. Correcting Your Information

We aim to keep customer information accurate and up to date.

If any information we hold about you is incorrect, incomplete or outdated, please contact us and provide the relevant correction.

We may request reasonable information to verify your identity before making changes.

 

17. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent, subject to any legal or contractual consequences that may apply.

Withdrawing consent does not necessarily affect processing that occurred lawfully before the withdrawal.

Where another lawful basis permits us to continue processing certain information, we may do so to the extent permitted by law.

 

18. Direct Marketing

We respect your right to control promotional communications.

Where applicable, you may object to or opt out of direct marketing communications.

If you no longer wish to receive promotional emails, newsletters or other marketing communications from us, you can use the unsubscribe option provided or contact us directly.

We will take reasonable steps to process your request.

 

19. Children

Our website and services are intended primarily for businesses, entrepreneurs, event professionals and adult consumers.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

 

20. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third-party websites have their own privacy policies and terms.

CaterPro Equipment is not responsible for the privacy practices, security or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

 

21. Social Media & Messaging Platforms

Customers may choose to communicate with CaterPro Equipment through third-party platforms such as WhatsApp or social media.

Information shared through these platforms may also be processed by the relevant platform provider according to its own terms and privacy policy.

Customers should avoid sending unnecessary sensitive personal information through public or third-party communication channels.

 

22. Data Breaches & Security Incidents

If CaterPro Equipment becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond to the incident.

Where notification is required under applicable law, we will take the required steps to notify affected parties and/or the relevant regulator.

 

23. Information Officer

CaterPro Equipment will maintain an appropriate person responsible for privacy and information-protection matters.

Information Officer: [Insert Name]

Email: [Insert Privacy Email Address]

Telephone: [Insert Telephone Number]

Please use the subject line:

“POPIA Privacy Request”

for requests concerning your personal information.

 

24. How to Submit a Privacy Request

To request access, correction, deletion or other action concerning your personal information, please contact us in writing.

Your request should include:

• Your full name

• Contact details

• Description of the information concerned

• Nature of your request

• Any relevant supporting information

We may need to verify your identity before responding to a request.

We will handle requests in accordance with applicable law and applicable response procedures.

 

25. Complaints

If you have concerns about how CaterPro Equipment has processed your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

 

26. Information Regulator

The Information Regulator is responsible for regulatory matters relating to POPIA and PAIA.

Further information about the Information Regulator and applicable complaint procedures is available through the regulator's official channels.

 

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business;

• Changes to our website;

• Changes to technology;

• Changes to our service providers;

• Changes in applicable legislation; or

• Changes to our privacy practices.

The updated version will be published on our website with a revised effective date.

We encourage customers to review this page periodically.

 

28. Contact CaterPro Equipment

If you have any questions about this Privacy Policy or how we process personal information, please contact us.

CaterPro Equipment

Customer Care: [Insert telephone number]

WhatsApp: [Insert WhatsApp number]

Email: [Insert email address]

Privacy / POPIA Email: [Insert privacy email address]

Physical Address: [Insert business address]

Business Hours:
Monday–Friday: 08:00–16:30
Saturday & Sunday: Closed

Website:

 

Our Privacy Commitment

CaterPro Equipment is committed to treating personal information responsibly and respectfully.

We aim to collect only information that is reasonably necessary, use it for legitimate purposes, protect it against unauthorised access and provide customers with appropriate control over their personal information.

Your privacy matters to us.