TERMS & CONDITION

Welcome to CaterPro Equipment. These Terms & Conditions govern your use of our website, online store, products and related services.

By accessing or using our website, placing an order, requesting a quotation or purchasing products from us, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, together with any applicable policies referred to on our website.

These Terms & Conditions are intended to be read together with our Shipping & Returns Policy and Privacy Policy.

 

1. About CaterPro Equipment

CaterPro Equipment supplies catering, commercial kitchen, hospitality, event, mobile food, refrigeration, furniture, décor and related equipment and products.

We source products from local and international suppliers and manufacturers. Product availability, specifications, lead times and delivery arrangements may therefore vary depending on the product and supplier.

Our website currently offers products including catering equipment, event equipment, mobile trailers, refrigeration, food-service products, décor, consumables and business starter packages.

 

2. Website Use

You may use this website for lawful purposes only.

You agree not to:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to the website or its systems.

• Interfere with the operation or security of the website.

• Copy, reproduce or commercially exploit website content without permission.

• Submit false, misleading or fraudulent information.

• Use the website in a manner that could damage CaterPro Equipment or its customers.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business or our customers.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate and up to date.

However:

• Product images may differ slightly from the actual product.

• Colours may vary depending on screen settings and photography.

• Manufacturers may change specifications, designs, packaging or features without notice.

• Dimensions and specifications should be confirmed before purchasing where these are important to your intended application.

• Some products may be sourced specifically for a customer and may have different lead times or specifications.

If a material error is identified in a product description, specification or price, we will take reasonable steps to correct the error and communicate with affected customers.

 

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart or submitting an order does not necessarily guarantee that the product will remain available until payment and order confirmation have been completed.

Where an ordered product becomes unavailable, we will contact you regarding the available options, which may include an alternative product, revised lead time or refund where applicable.

 

5. Prices

Unless expressly stated otherwise, prices displayed on our website are in South African Rand (ZAR).

Our website currently displays certain product prices as excluding VAT, where applicable. Customers should check the product listing and quotation carefully to determine whether VAT has been included.

Delivery charges are generally additional unless expressly stated otherwise.

Prices may change from time to time due to supplier pricing, exchange-rate movements, import costs, availability, promotions or other commercial factors.

The price applicable to your purchase will be communicated or displayed at the time of the transaction, subject to correction of genuine pricing errors and applicable law.

 

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to:

• Product availability;

• Verification of the order information;

• Confirmation of pricing;

• Successful payment where payment is required;

• Applicable delivery arrangements; and

• Any product-specific terms communicated to you.

We may contact you to verify order details before processing an order.

Where an order cannot reasonably be fulfilled, we will communicate with you and provide the applicable options in accordance with your legal rights.

 

7. Payment

Payment must be made using the payment method or payment instructions made available by CaterPro Equipment.

For specially sourced, customised, imported, made-to-order or high-value products, we may require a deposit or full payment before procurement or production begins.

Where a quotation is issued, the quotation may specify:

• The deposit required;

• Payment deadlines;

• Balance-payment requirements;

• Estimated lead time;

• Delivery charges; and

• Any product-specific conditions.

Orders will generally only proceed once the required payment has been received and cleared.

 

8. Quotations

Quotations are subject to the validity period stated on the quotation.

Unless otherwise stated, a quotation is not a guarantee that stock or supplier capacity will remain available until the quotation expires.

Prices for imported, customised or specially sourced products may be affected by exchange rates, supplier pricing, shipping costs, duties, taxes or other costs.

A quotation may therefore contain product-specific conditions that supplement these Terms & Conditions.

 

9. Custom, Special-Order & Imported Products

Certain products may be specially sourced, customised, manufactured or imported according to a customer's requirements.

Before placing an order for such products, customers should ensure that the specifications supplied to CaterPro Equipment are accurate.

Depending on the nature of the product, special-order items may have different cancellation, return or lead-time conditions, subject always to applicable consumer law.

Estimated delivery or production dates are estimates and may be affected by manufacturers, international shipping, customs, freight providers or other circumstances outside our reasonable control.

 

10. Delivery

Delivery is charged separately unless otherwise stated.

Our website may display products with wording such as “We Charge for Delivery.” Delivery costs depend on factors including:

• Delivery address;

• Product size and weight;

• Quantity;

• Delivery method;

• Special handling requirements;

• Local or international transport requirements.

We will provide or communicate the applicable delivery arrangements and costs.

Customers are responsible for ensuring that the delivery address and contact details supplied to us are accurate.

Where delivery requires special access, lifting equipment, assembly or other services, these requirements should be communicated to us before delivery.

 

11. Delivery Times

We provide estimated delivery or lead times where possible.

Delivery times may vary depending on product availability, supplier lead times, manufacturing, imports, customs clearance, transport and the customer's location.

We will make reasonable efforts to keep customers informed of significant delays.

Where a delay occurs, your rights under applicable law remain unaffected.

 

12. Inspection of Goods

Customers should inspect products as soon as reasonably possible after delivery.

If a product appears damaged, incorrect or defective, please notify CaterPro Equipment promptly and provide photographs or other relevant information where requested.

Reporting an issue promptly assists us in investigating the matter with the relevant supplier or carrier.

Nothing in this section limits any rights that a consumer may have under applicable South African law.

 

13. Returns, Refunds & Exchanges

Returns, refunds and exchanges are governed by our Shipping & Returns Policy, as well as applicable South African consumer-protection legislation.

Where a product is defective, unsafe, not of the required quality, not fit for its intended purpose, or otherwise gives rise to a statutory remedy, CaterPro Equipment will handle the matter in accordance with applicable law.

Certain products may be subject to specific return requirements due to their nature, including customised, specially sourced, installed, assembled or made-to-order products. Any applicable conditions will be communicated to the customer.

Customers should contact us before returning any product so that the appropriate return procedure can be provided.

 

14. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under South African legislation.

The Consumer Protection Act 68 of 2008 establishes consumer rights and regulates unfair, unreasonable or unjust terms and business practices.

Where these Terms & Conditions conflict with a mandatory provision of applicable law, the applicable law will prevail.

 

15. Product Warranties & Manufacturer Guarantees

Where a product is supplied with a manufacturer's warranty or guarantee, the applicable terms may vary according to the manufacturer and product.

Customers should retain invoices, proof of purchase and relevant product documentation.

Where a warranty claim arises, CaterPro Equipment may require information such as:

• Invoice or proof of purchase;

• Product serial number;

• Description of the problem;

• Photographs or videos;

• Installation information where relevant; and

• Any other information reasonably required to assess the claim.

Nothing in this section limits any statutory warranty or consumer rights that may apply.

 

16. Installation, Use & Maintenance

Customers are responsible for ensuring that equipment is installed, operated and maintained in accordance with the manufacturer's instructions and applicable safety requirements.

Where professional installation is required, customers should use an appropriately qualified service provider.

CaterPro Equipment should be informed of any specific installation requirements before an order is placed where those requirements could affect the suitability or delivery of a product.

 

17. Electrical, Gas & Commercial Equipment

Certain products supplied by CaterPro Equipment may involve electricity, gas, refrigeration systems, heating elements, moving parts or other potentially hazardous components.

Customers must:

• Follow the manufacturer's operating instructions.

• Ensure appropriate installation where required.

• Use suitably qualified technicians where applicable.

• Follow relevant safety requirements.

• Ensure that equipment is used only for its intended purpose.

Customers should not modify, bypass or interfere with safety mechanisms or manufacturer specifications.

 

18. Website Content & Intellectual Property

Unless otherwise indicated, the content on this website—including text, graphics, photographs, logos, product descriptions, page layouts and branding—is owned by or licensed to CaterPro Equipment or its respective content providers.

You may not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission, except where permitted by law.

Product names, logos and trademarks belonging to third parties remain the property of their respective owners.

 

19. Third-Party Products & Suppliers

CaterPro Equipment may source products from third-party manufacturers, distributors, factories and suppliers.

Manufacturer specifications, warranties, product documentation and availability may be subject to change.

Where appropriate, information supplied by manufacturers or third parties may be passed on to customers, but customers should contact us if they require confirmation of a particular specification before purchasing.

 

20. Website Availability

We aim to keep our website available and operational, but we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

• Maintenance;

• Technical problems;

• Hosting or service-provider interruptions;

• Security incidents;

• Internet or telecommunications failures; or

• Other circumstances outside our reasonable control.

We may update, modify, suspend or discontinue portions of the website from time to time.

 

21. Limitation of Liability

To the extent permitted by applicable law, CaterPro Equipment will not be responsible for losses arising solely from circumstances beyond our reasonable control.

Examples may include:

• Supplier delays;

• Shipping disruptions;

• Customs delays;

• Natural disasters;

• Power or telecommunications failures;

• Government restrictions;

• Strikes or industrial action;

• Unforeseen manufacturing interruptions; or

• Other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any liability that cannot lawfully be excluded under applicable consumer-protection legislation.

 

22. Events Beyond Our Control

Where circumstances beyond our reasonable control materially affect the supply or delivery of products, we will take reasonable steps to communicate the situation to affected customers and, where appropriate, discuss available alternatives.

Such circumstances do not automatically cancel an order or remove any rights available to the customer under applicable law.

 

23. Customer Information

Customers are responsible for providing accurate information when ordering, including:

• Full name or business name;

• Contact number;

• Email address;

• Delivery address;

• Billing information; and

• Any information required to process the order.

We may use the information provided to process orders, arrange delivery, communicate with customers and provide related services, subject to our Privacy Policy and applicable data-protection laws.

 

24. Privacy

We respect the privacy of our customers and process personal information in accordance with applicable data-protection requirements.

Our Privacy Policy provides further information about how personal information is collected, used, stored and protected.

By using our website and providing personal information, you acknowledge that your information may be processed for legitimate business purposes associated with your interaction with CaterPro Equipment.

 

25. Marketing & Communications

Where permitted by law, we may communicate with customers regarding orders, quotations, products, services, promotions or other relevant business information.

Customers may opt out of promotional communications where applicable.

Transactional communications relating to orders, payments, delivery or customer service may still be sent where necessary to complete or manage a transaction.

 

26. Promotions & Special Offers

Promotions, discounts and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions are subject to product availability.

• Promotional pricing may change or end when the stated promotion expires or available stock is exhausted.

• Promotions may not necessarily be combined with other discounts or offers.

• Product-specific promotional terms may apply.

Where a promotional offer contains specific conditions, those conditions will apply in addition to these Terms & Conditions.

 

27. Errors & Corrections

We make reasonable efforts to ensure that website information is accurate.

However, occasional typographical, pricing, product-description or technical errors may occur.

If a material error affects an order, we will communicate with the customer and address the situation in accordance with applicable law.

 

28. Complaints & Customer Support

We encourage customers to contact us first if they have a question, complaint or concern regarding a product, order, delivery or service.

We will make reasonable efforts to investigate complaints and work towards an appropriate resolution.

When contacting us, please provide your order number and relevant supporting information where available.

 

29. Changes to These Terms & Conditions

CaterPro Equipment may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised effective date.

Changes will not affect rights that have already accrued or transactions that have already been concluded except where permitted or required by law.

 

30. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the applicable jurisdiction of the relevant courts or dispute-resolution body.

 

31. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

 

32. Entire Agreement

These Terms & Conditions, together with applicable product-specific terms, quotations, invoices, the Shipping & Returns Policy and Privacy Policy, constitute the applicable terms governing the relevant transaction, subject to any mandatory rights and protections provided by law.

 

Contact CaterPro Equipment

If you have any questions regarding these Terms & Conditions, an order, product, quotation, delivery or return, please contact our team.

CaterPro Equipment

Customer Care: [Insert telephone number]

WhatsApp: [Insert WhatsApp number]

Email: [Insert email address]

Address: [Insert business address]

Business Hours:
Monday–Friday: 08:00–16:30
Saturday & Sunday: Closed

Website: CaterPro Equipment